Shipping & Delivery

At AYRAYA, every order is prepared with care and packaged to reach you in the best possible condition. From handcrafted home décor and scented wax creations to kids’ DIY kits and personalised gift hampers, we take pride in making every order a special experience.

1. Order Processing

All orders are processed after successful payment confirmation.

We require 7–10 business days for order processing and preparation before dispatch. Bulk orders, personalised items and customised gift hampers may require additional preparation time, depending on the nature of the order.

Business days exclude Sundays and public holidays.

Once your order has been dispatched, you will receive tracking details.

2. Shipping & Delivery Timelines

We currently offer delivery across all serviceable locations in India.

After dispatch, please allow an estimated 5–10 business days for delivery. Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other unforeseen circumstances.

Deliveries to remote locations may take longer than the estimated timeframe.

Please note that order processing time is separate from shipping and delivery time. 

3. Shipping Charges

Free shipping is available on orders above Rs.999.

For products that do not qualify for free shipping, applicable shipping charges will be displayed or communicated before you complete your purchase.

Please review the shipping information at checkout before placing your order.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared through the contact details provided at checkout.

You can use the tracking details to follow your shipment. If your tracking status has not updated for an extended period or your delivery appears delayed, please contact us with your order number.

5. Personalised Products & Customised Hampers

Personalised products and customised hampers may require additional preparation time.

Please carefully review all names, spellings, personalisation details and delivery information before confirming your order. Preparation may begin once your customisation details have been confirmed.

Changes may not be possible once a personalised product has entered production. Please contact us as soon as possible if you need assistance with an order.

6. Packaging & Damaged Deliveries

We take care to package our products appropriately for transit, with additional protection for delicate or handcrafted items wherever required.

Please inspect your order upon delivery. If an item arrives damaged, contact us as soon as possible with your order number and clear uncut unboxing video. This will help us assess the issue and send a replacement.

7. Incorrect Address & Failed Deliveries

Please ensure that your name, complete delivery address, PIN code and contact number are accurate when placing your order.

If a shipment cannot be delivered because of incorrect or incomplete address details, the recipient is unavailable, or repeated delivery attempts fail, the courier may return the parcel to us.

If your order is returned to us, we will contact you to discuss the available options. Additional shipping charges will apply for re-dispatch.

8. Delivery Delays

Although we make every effort to ensure timely dispatch and delivery, delays may occur due to courier disruptions, adverse weather, public holidays, operational issues or other circumstances beyond our reasonable control.

If your order is delayed beyond the estimated delivery window, please contact us so that we can help you check its status.

9. Contact Us

For questions regarding shipping, delivery or order status, please reach out to us through the contact details provided on our website.

Please include your order number so that we can assist you efficiently.

Thank you for choosing AYRAYA. We appreciate your trust and look forward to making your experience with us a special one.

AYRAYA
Crafted. Curated. Yours.